About Our Process

The Right at Home difference is found in our process. In very little time, we're able to assess and understand your client's unique situation and recommend a care plan personalised for their particular needs. This gets them the care they need, as soon as they need it.

Initial call

From the moment you call, we begin considering you and your loved one's specific needs. On the initial call, we ask questions to form a basic needs assessment.

After the call, we set up an in-home visit with you and the rest of your family – including the family member who may ultimately benefit from our care. This visit allows us to gather even more information, answer questions and let you understand further how Right at Home can help.

Personalised care plan

With Right at Home you will always know what services are being provided to your loved one. After our initial meeting, we develop a Personal Care Plan. This plan is tailored to your loved one's specific needs.

We make detailed recommendations on exactly what kind of services we feel we can help with. We then provide you with a copy of the Personal Care Plan and ask you to review it and confirm you are in agreement with its contents.

Carer matching

Once you approve the Personal Care Plan, we begin our search for the best person to implement care. We take numerous factors into consideration: the services needed, your loved one's interests and the personalities of both your loved one and the carer.